Last updated: 11 September 2026
This Privacy Policy explains how ShiokSales (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you use our website, apps, and related services (the “Services”).
1. Who we are
ShiokSales operates an online deals and Group Buying marketplace for shoppers and merchants in Southeast Asia. For privacy questions, contact us at hello@shioksales.com.
2. Information we collect
- Account information — name, email, phone number, password, and account status when you register.
- Order & payment information — billing/shipping details, order history, vouchers, and payment confirmation data processed via our payment partners (we do not store full card numbers on our servers).
- Group Buying & membership data — campaign joins, VIP/Prime status, and related purchase records.
- Technical data — IP address, device/browser type, cookies, pages viewed, and approximate location derived from network data.
- Support messages — content you send through Contact forms or email.
- Merchant information — store profile, listings, and fulfilment details if you sell on ShiokSales.
3. How we use your information
- Provide, operate, and improve the Services (browsing, checkout, Group Buying, vouchers, and customer accounts).
- Process payments, prevent fraud, and complete orders with merchants.
- Communicate about orders, campaigns, security alerts, and service updates.
- Personalise deal discovery and measure site performance.
- Comply with legal obligations and enforce our Terms of Service.
4. Legal bases (where applicable)
We process personal data where necessary to perform a contract with you, pursue legitimate interests (such as securing and improving the platform), comply with law, or with your consent (for example certain cookies or marketing preferences).
5. Sharing of information
We may share information with:
- Merchants — to fulfil orders and redeem vouchers you purchased.
- Payment providers — to process transactions securely.
- Service providers — hosting, email, analytics, and customer support tools under confidentiality obligations.
- Authorities — when required by law or to protect rights, safety, and security.
We do not sell your personal information.
6. Cookies & similar technologies
We use cookies and similar technologies for essential site functions, preferences, analytics, and (where enabled) marketing. You can control cookies through your browser settings and any cookie preference tools on the site.
7. Data retention
We keep personal data only as long as needed for the purposes above, including order records, accounting, dispute handling, and legal requirements. When no longer needed, we delete or anonymise data where practicable.
8. Security
We use administrative, technical, and organisational measures designed to protect personal information. No online transmission or storage method is 100% secure; please use a strong unique password and keep your login details confidential.
9. International transfers
Your information may be processed in Singapore or other countries where we or our providers operate. Where required, we take steps to ensure appropriate safeguards for cross-border transfers.
10. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, or portability of your personal data, or object to certain processing. You may also withdraw consent where processing is consent-based. Contact hello@shioksales.com to make a request. You may also lodge a complaint with your local data protection authority.
11. Children’s privacy
The Services are not directed to children under 16 (or the higher age required in your jurisdiction). We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of the Services after an update means you acknowledge the revised policy.
13. Contact
Email: hello@shioksales.com
Location: Singapore · SEA